Política de envío

Nutra8 Shipping Policy

Last updated: September 2026

About Nutra8

Nutra8 is the brand used for products sold through nutra8.co. We aim to provide clear shipping information and a reliable delivery experience for every customer.

Shipping Destinations

We ship to international destinations that are available for selection during checkout.

Available shipping destinations and delivery options may vary depending on your location.

Applicable import duties and customs charges are included in our shipping and fulfillment costs. This means you should normally not be required to pay additional import duties or customs charges when your order is delivered.

Order Processing

Processing time: 1 to 2 business days

Business days: Monday through Friday, excluding applicable public holidays at our fulfillment locations.

Daily cut-off: 12:00 PM Central European Time (CET/CEST)

Orders placed before 12:00 PM CET/CEST may begin processing on the same business day. Orders placed after the cut-off time will normally begin processing on the next business day.

Please note that processing time is separate from delivery time.

Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is generally 7 to 12 business days.

Delivery times are estimates and may vary depending on your destination, carrier capacity, local delivery conditions, customs processing, peak periods, weather conditions or other circumstances outside our reasonable control.

We cannot guarantee an exact delivery date unless this has been specifically stated during checkout.

Shipment Tracking

Once tracking information becomes available, you will receive an email containing your tracking details.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact our Customer Support team as soon as possible at support@nutra8.co.

Where possible, please include your order number and clear photographs showing the issue. This helps us investigate and resolve the matter more quickly.

These situations are handled separately from voluntary returns and satisfaction guarantee requests.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection law.

Lost or Delayed Shipments

If your tracking information indicates an unusual delay or you believe your shipment may be lost, please contact our Customer Support team.

We may first open an investigation with the shipping carrier.

Depending on the outcome and the circumstances, an appropriate solution may include a replacement shipment, refund or another suitable remedy where applicable.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

If a shipment is returned because an incorrect or incomplete address was provided by the customer, we may deduct reasonable, non-recoverable costs associated with the original shipment, return shipment, handling or processing from any voluntary refund, where permitted by applicable law.

If such costs apply, we will explain them before the refund is processed.

If you would like the order to be shipped again to a corrected address, additional shipping charges may apply.

Unclaimed Packages and Failed Delivery Attempts

Customers are responsible for monitoring available tracking information and carrier notifications relating to their shipment.

If a shipment is returned because it was not accepted, could not be delivered after reasonable delivery attempts, or was not collected from a pickup location within the carrier's collection period, additional shipping charges may apply if the customer requests re-shipment.

If the customer instead requests a voluntary refund, reasonable non-recoverable shipping or return costs may be deducted from the refund where permitted by applicable law.

Returned Shipments

Please do not send products back without first contacting our Customer Support team.

If a return is required, we will provide the appropriate return instructions and return address.

Our return and refund conditions are described separately in our Refund Policy.

Shipping Costs

Any shipping charges applicable to your order will be shown during checkout before payment is completed.

Original shipping charges may be non-refundable for voluntary returns unless otherwise required by applicable law.

Peak Periods and Exceptional Delays

During major sales events, holidays, promotional periods or unusually high order volumes, processing and delivery may take longer than normal.

We will make reasonable efforts to process and ship orders as quickly as possible and provide updated tracking information when available.

Your Consumer Rights

This Shipping Policy describes our standard shipping and delivery procedures.

Nothing in this policy is intended to limit, exclude or replace any mandatory consumer rights or remedies available to you under applicable law.

Contact Us

If you have questions regarding your order, shipping, tracking or delivery, please contact our Customer Support team.

Email: support@nutra8.co

Please include your order number when contacting us so that we can assist you as quickly as possible.