Política de reembolso

Last updated: September 3, 2026

Our 30-Day Return & Satisfaction Guarantee

At Nutra8, we stand behind the quality of our products. We want you to order with confidence, which is why we offer a voluntary 30-day return and satisfaction guarantee starting from the confirmed delivery date of your order.

This voluntary guarantee is provided in addition to any statutory consumer rights that may apply to your purchase.

Unopened Products

If you have not opened a product and would like to return it, you may request a return within 30 days of the confirmed delivery date.

Once the returned product has been received and inspected, eligible unopened products may receive a 100% refund of the purchase price of the returned product.

To qualify under our voluntary 30-day return guarantee, the product must be unopened, unused and returned in its original packaging.

Trying One Opened Unit

We understand that you may need to try a product before deciding whether it is right for you.

If you have opened one unit and are not satisfied with the product, you may request our voluntary satisfaction guarantee within 30 days of the confirmed delivery date.

For that opened unit, you may receive 30% of the purchase price of that unit back, subject to the terms of this policy.

Orders Containing Multiple Units

If you purchased multiple units of the same product, a maximum of one unit may be opened in order to qualify for our voluntary 30% satisfaction guarantee.

All remaining units must stay unopened, unused and in their original packaging to qualify for a 100% refund under our voluntary 30-day return guarantee.

Example:

You order 3 units and open 1.

If you decide the product is not right for you, the opened unit may qualify for 30% of its purchase price back.

If you return the remaining 2 units unopened within the applicable return period, those 2 units may qualify for a 100% refund of their purchase price.

If more than one unit has been opened, only one opened unit may qualify for our voluntary 30% satisfaction guarantee. Additional opened units are not eligible for a refund under this voluntary guarantee.

30-Day Time Limit

Requests under our voluntary return and satisfaction guarantee must be submitted within 30 days of the confirmed delivery date.

Requests submitted after this period are not covered by our voluntary 30-day guarantee.

This time limit does not restrict any statutory rights that may apply independently under applicable consumer protection law.

How to Request a Return

Before returning any product, please contact our Customer Support team and provide your order number.

Where a return is required, our Customer Support team will provide the appropriate return instructions and return address.

Please do not send products back without first receiving return instructions from us.

Products returned to an incorrect address or without following the provided return instructions may experience delays in processing.

Return Shipping Costs

Return shipping costs for returns made under our voluntary 30-day guarantee are generally the responsibility of the customer, unless we confirm otherwise or applicable law requires us to cover those costs.

We recommend using a tracked shipping service and keeping proof of postage until your return has been processed.

Nutra8 cannot be responsible for a return shipment before it has been delivered to the designated return location.

Original Shipping Costs

Original shipping and handling charges are not refundable under our voluntary return or satisfaction guarantee unless otherwise stated or required by applicable law.

Where statutory cancellation rights require the refund of standard outbound delivery costs, those statutory rights will apply separately from our voluntary guarantee.

Refund Processing

Once an eligible return has been received and inspected, or an eligible satisfaction guarantee claim has otherwise been approved, we will process the applicable refund to the original payment method where reasonably possible.

Please allow additional time for your bank, card issuer or payment provider to process and display the refund after it has been issued by Nutra8.

We may ask for reasonable information needed to review a claim, such as your order number, photographs of the product or packaging, or other relevant information.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact our Customer Support team as soon as reasonably possible.

Please include your order number and, where possible, photographs showing the issue so that we can investigate it quickly.

Damaged, defective or incorrect products are handled separately from our voluntary 30% satisfaction guarantee.

Depending on the circumstances and applicable law, an appropriate solution may include replacement, refund, price reduction or another legally required remedy.

Nothing in this Refund Policy limits your legal rights in relation to faulty, damaged, defective, misdescribed or incorrectly supplied goods.

Subscriptions

Our voluntary 30-day return and satisfaction guarantee applies to eligible purchases within the applicable guarantee period.

Subscription renewals are separate transactions. If you no longer wish to receive another shipment, you should cancel, pause or modify your subscription before the next renewal is processed.

A subscription renewal is not automatically covered by the guarantee period relating to an earlier order.

Where a newly delivered subscription order independently qualifies under this policy or applicable consumer law, the relevant rights for that order will still apply.

You can manage available subscription options through your subscription portal or contact our Customer Support team if you need assistance.

European Economic Area and United Kingdom Customers

If you are a consumer in the European Economic Area or United Kingdom, you may have statutory cancellation or withdrawal rights for eligible purchases made online.

These statutory rights are separate from and in addition to Nutra8's voluntary 30-day return and satisfaction guarantee.

For eligible distance purchases, a statutory cancellation or withdrawal period of 14 days generally applies, subject to the rules and exceptions provided by applicable law.

Certain products may be excluded from statutory cancellation rights after opening where, for example, they were supplied sealed and are not suitable for return for health protection or hygiene reasons once unsealed, where that legal exception applies.

Other exceptions may also apply depending on the type of product or service purchased.

If you wish to exercise a statutory cancellation or withdrawal right, please contact us at support@nutra8.co and clearly state that you wish to cancel or withdraw from the applicable purchase.

Where statutory cancellation rights apply, refunds, delivery costs, return requirements and refund timing will be handled in accordance with applicable law.

Voluntary Guarantee vs. Statutory Rights

Our 30-day return and satisfaction guarantee is a voluntary commercial guarantee provided by Nutra8.

It does not replace, restrict or reduce any mandatory consumer rights you may have under applicable law.

For example, statutory rights relating to faulty, damaged, defective, misdescribed or incorrectly supplied goods may apply independently of our 30-day voluntary guarantee and may continue beyond the 30-day guarantee period.

If there is any conflict between the terms of our voluntary guarantee and a mandatory right provided by applicable consumer law, the applicable statutory right will take precedence.

Abuse of the Voluntary Guarantee

Nutra8 reserves the right to refuse a claim specifically under our voluntary satisfaction guarantee where there is reasonable evidence of fraud, deliberate abuse, repeated misuse of the guarantee or attempts to obtain refunds contrary to the terms described in this policy.

Any decision relating to our voluntary guarantee will not limit or remove statutory consumer rights that cannot legally be excluded.